Success Factory Store is an online store at www.successfactoryshop.com

The Success Factory Store service is provided by SF Products OÜ (company registered under the law of Estonia under number 14595669). SF Products OÜ is the controller of Your data and forwards the personal data You give us to the authorized processor Maksekeskus AS (Estonian registry number 12268475).

 

  • Key Definitions
    1. “The Seller” or “us” means SF Products OÜ, Estonian Registry Code 1459669
    2. “Success Factory Store” is an online store at www.successfactoryshop.com
    3. “Customer” means a natural or legal person
    4. “Product” means items offered on the website
    5. “Co-operation partner” means a legal entity that is: the company providing the goods delivery service;
    6. “Personal data” means any information relating to a natural person whose identity is known or whose identity can be directly or indirectly referred to via a personal code or which has certain physical, psychological, economic, cultural or social characteristics.
    7. “User Account” is the operational part of your Account to use Services.

 

  • Ordering
    1. The Customer does not need to register as a user of Success Factory Shop to be able to order Products.
    2. The Customer can select suitable Product(s), indicate the amount of each Product as well as the methods of payment and delivery of the Product(s). Before the final confirmation of the order, the Customer can review and change the order. After reviewing the order, the Customer confirms the order.
    3. All the prices of the Products in the Online Store contain VAT.
    4. The price of delivery is added to the price of selected Products in accordance with the delivery method selected by the Customer.
    5. The order confirmed by the Customer can be paid for with either VISA or Mastercard. The currency used for payments in the SF Shop is Euro.
    6. The contract between the Customer and the Seller is considered to be concluded after the order is confirmed by the Customer and the order confirmation is sent by email by the Seller.
    7. The order is considered valid after the Products are shipped to the Customer by the Seller

 

  • Delivery
    1. The Seller delivers the Products to the Customer in accordance with the delivery method selected by the Customer when placing the order.
    2. The Customer selects the delivery method when placing the order. The price of the delivery is indicated in the pricelist that is available to the Customer when placing the order.
    3. The Products are delivered to the Customer within the time indicated in the Online Store.
    4. In order to place an order abroad, the Customer must add the Products to the cart, enter the delivery address and select the country of delivery from the list of countries. Depending on the country, delivering the order may take from 7 to 30 business days unless an alternative delivery time is provided on the product page.

 

  • The Customer’s right to cancel the order
    1. A consumer Customer (hereinafter – the Consumer) has the right to cancel the order of the Products without providing a reason from the moment of placing the order and within 14 calendar days after receiving the Products.
    2. If the Products returned by the Consumer are used or damaged in any other way that is needed to check the nature, features or functions of the Product, The Seller has the right to demand compensation up to the sum equal to the selling price of the Products, depending on the degree of depreciation of the Products. The indicated sum is deducted from the sum to be refunded to the Consumer.
    3. To cancel the order, the Consumer must submit to the Seller a written application and send it by email or verbally cancel the order in a retail store or use the order cancellation form available on the Website.
    4. In the written cancellation application the Consumer must indicate the bank account number and owner’s name for the transferring of the returned sum.
    5. If the Consumer cancels the order, the Consumer shall return unused and undamaged Products without delay, but not later than within 14 calendar days from the moment of submitting the cancellation application. The Consumer shall cover the expenses in connection with return of the products.
    6. The Seller returns to the Consumer the sum paid for the Products along with delivery fee in the amount equal to the sum paid by the Consumer. If the Consumer returns only a part of the ordered Products, the Seller compensates delivery expenses proportionally to the number of ordered Products. The Seller returns the money within 14 calendar days from the moment of receiving the cancellation application but not earlier than the Consumer has returned the Products or the Consumer has provided evidence that the Products have been returned.
    7. Digital Products cannot be returned.

 

  • Customer’s Rights
    1. The Customer has the right to order the Products at the price and upon the conditions set out by the Seller in the Online Store.
    2. The Products sent to the Customer must be complete and of proper quality and correspond to the conditions set out by the Seller.
    3. The Customer has the right to submit claims in regard to order of the Products or Products themselves to the Seller via Customer Support within 2 years from the moment of receiving the Products. With regard to deficiencies of the Products that manifest within six months from the moment of transfer of the Products to the Customer, it is presumed that such deficiencies were present in the Products at the time of transfer if such presumption does not contradict the nature of the Products or deficiencies. The Customer must inform the Seller about failure of the Products to comply with provisions of the contract within two months from the moment the Customer became aware about such incompliance. Faulty Products are replaced with similar ones, except for situations, where the respective Products are no longer available for sale. If the respective Products are no longer available for sale, upon discretion of the Customer the Products are replaced with other Products or the sales contract is terminated and the price of the Products is returned to the Customer.
    4. The Customer has the right to cancel an order in accordance with provisions of Section 5.
    5. If the Products fail to comply with provisions of the contract, the Customer has the right to use means of legal protection provided by law.

 

  • Customer’s Obligations
    1. Upon placing an order, the Customer must indicate the information required for processing the order: name and surname, exact postal address (street, house number, apartment number, postal code, city or village, county and country), contact phone and email address.
    2. If the Customer and the Receiver of the Products are different persons, the information set out in Section 6.1 must be provided by the Customer.
    3. Where the information provided by the Customer is inaccurate and/or incomplete and fails to correspond with provisions of Section 6.1, the Seller does not guarantee timely delivery of the Products. If possible, the Seller will attempt to contact the Customer to specify inaccurate or incomplete information.
    4. By placing an order, the Customer confirms that he/she agrees with these General terms of placing orders and undertakes to comply with them.

 

  • Rights of the Seller
    1. The Seller has the right to make changes to these General terms of placing orders without prior notification by publishing the new terms in the Online Store.
    2. The Seller has the right to change the pricelist of the Online Store at any time without prior notification by publishing the new pricelist in the Online Store.
    3. If the Customer fails to comply with obligations undertaken in accordance with these general terms, the Seller does not guarantee processing the order and/or timely delivery of the Products.
    4. If the Customer fails to accurately perform his/her payment obligations, the Seller has the right to not process Customers order.

 

  • Privacy Policy: Please refer to our Privacy Policy “here” for information about how we collect, use and share Customer’s information.

 

  • Consent to Electronic Delivery: Customer agrees and consents to receive electronically all communications, agreements, documents, receipts, notices and disclosures (collectively, “Communications”) that the Seller provides in connection with Customer’s Online Store Account and/or use of the Services. Customer agrees that the Seller may provide these Communications to Customer by posting them via the Services or by emailing them to Customer on the email address that Customer provides during registration or order placing. Customer should maintain copies of electronic Communications by printing a paper copy or saving an electronic copy. Customer may also contact us through support to request additional electronic copies of Communications.

 

  • Copyrights and Other Intellectual Property Rights: Unless otherwise indicated by us, all copyright and other intellectual property rights in all content and other materials contained on our website or provided in connection with the Services, including, without limitation, Success Factory logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, “Success Factory Materials”) are the property of Success Factory and are protected by international copyright laws and other intellectual property rights laws.

 

  • Trademarks: “Success Factory,” the Success Factory logo any other Success Factory product or service names, logos or slogans that may appear on our Services are trademarks of Success Factory and may not be copied, imitated or used, in whole or in part, without our prior written permission. Customer may not use any trademark, product or service name of Success Factory without our prior written permission, including without limitation any metatags or other “hidden text” utilizing any trademark, product or service name of Success Factory. In addition, the look and feel of our Services, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Success Factory and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned through our Services are the property of their respective owners. Reference to any products, services, processes or other information, by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation by us.

 

  • Discontinuance of Service: We may, in our sole discretion and without liability to Customer, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our Services.

 

  • Disclaimer of Warranties and Indemnification:
    1. Except as expressly provided to the contrary in a writing by us, our services are provided on an “as is” and “as available” basis. We expressly disclaim, and Customer waives all warranties of any kind, whether express or implied, including and without limitation implied warranties of merchantability, fitness for a particular purpose, title and non-infringement as to our services, including the information, content and materials contained therein. Customer acknowledges that information Customer stores or transfers through our services may become irretrievably lost or corrupted or temporarily unavailable due to a variety of causes including software failures, protocol changes by third party providers, internet outages, force majeure events or other disasters including third party DDoS attacks, scheduled or unscheduled maintenance, or other causes either within or outside our control. Customer is solely responsible for backing up and maintaining duplicate copies of any information Customer stores or transfers through our Services.
    2. Some jurisdictions do not allow the disclaimer of implied terms in contracts with consumer, so some or all of the disclaimers in this section may not apply to Customer where they are discounted by law.
    3. Customer agrees that the Seller is not responsible for any damage or loss to third parties that may arise from or in connection to the use of the Services.
    4. Customer agrees to defend, reimburse or compensate (“indemnify”) the Seller and hold the Seller, the people who work for us or who are authorised to act on our behalf harmless from any claim or demand (including legal fees) made or incurred by any third party due to or arising out of Customer’s or Customer’s employees’ or agents’ (or, where a third party otherwise acts on Customer’s behalf with Customer’s permission, that third party’s) actions and/or inactions, breach of this Agreement, breach of any law, breach of the rights of a third party, use of Customer’s account and/or use of the Services, our infrastructure, our websites, our software and our systems (including any networks and servers used to provide any of the Services) operated by us or on our behalf.

 

  • Dispute resolution and applicable law: This Agreement is governed by the laws of The Republic of Estonia. Courts of The Republic of Estonia have exclusive jurisdiction over disputes relating to this Agreement, except when arbitration is provided. IN ALL JUDICIAL ACTIONS, ARBITRATIONS OR DISPUTE RESOLUTION METHODS, THE PARTIES WAIVE ANY RIGHT TO PUNITIVE DAMAGES.
    1. Customer agrees that any controversy, dispute, claim, or grievance between DagPay and Customer arising out of, or relating to, this Agreement, or any provision of the Customer Agreement or any other agreement between DagPay and Customer; or any breach of such transactions or agreements, shall be resolved first and foremost through negotiations.